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    Publication

    2014

    • PROBE [UNTIL UNPRODUCTIVE], Self-Publication

    Group Exhibitions

    2015

    • Dialoge Über Bücher, Institut für Buchforschung, Dortmund

    2014

    • Le Photobookfest, L’Ancienne Imprimerie, Paris
    • Graduate Showcase, London Gallery West, London
    • Free Range Art & Design Show, The Old Truman Brewery, London

This body of work interrogates the interface between the impersonal terrain of a call centre and its human components. PROBE [UNTIL UNPRODUCTIVE] is a command on the corporation's computer screens that call centre agents are strictly required to adhere to whilst conducting telephone interviews. These repetitive structures aim to deliver consistent ‘quality' control, to enforce productivity and cost efficiency. Workers become automated, anonymous agents in this institutionalised system, repeating prescribed modes of enquiry to the respondents. Their interchangeability is reflected in the numbered booths, lined up in identical rows.